Shipping and Return Policy

Shipping Policy
Shipping Providers
We ship our products globally using reliable shipping providers DPD and DHL to ensure your artwork arrives safely and on time.
Shipping Weight and Charges
  • Weight Range: Our artworks range in weight from 3 kg to 20 kg, depending on the type and size of the piece.
  • Standard Delivery Charges: Standard delivery charges are applied based on the weight and destination of your order. You will be able to see the exact shipping cost at checkout.
Delivery Times
  • Domestic Deliveries (within the UK): 3-5 business days
  • International Deliveries: 7-14 business days, depending on the destination country and customs processing times.
Please note that delivery times are estimates and may vary due to factors beyond our control, such as weather conditions and carrier delays.
Shipping Process
  1. Order Confirmation: Once your order is placed, you will receive an order confirmation email with your order details.
  2. Processing Time: Orders are typically processed within 1-3 business days.
  3. Shipping Confirmation: Once your order is shipped, you will receive a shipping confirmation email with tracking information so you can monitor the progress of your delivery.
International Shipping
For international orders, customs fees, import duties, and taxes may apply and are the responsibility of the recipient. We recommend checking with your local customs office for more information on these charges.
Return Policy
We want you to be completely satisfied with your purchase. If for any reason you are not, please review our return policy below.
Eligibility for Returns
  • Time Frame: Returns must be initiated within 14 days of receiving your order.
  • Condition: Items must be returned in their original condition, unused, and with all original packaging and documentation.
Return Process
  1. Initiate a Return: Contact our customer service team at [Your Email Address] to initiate a return. Please include your order number and reason for the return.
  2. Return Authorization: Once your return request is approved, you will receive a return authorization number and instructions on how to return your item.
  3. Shipping the Return: Pack the item securely and include all original documentation. Ship the item back to us using a trackable shipping method. Return shipping costs are the responsibility of the customer.
Refunds
  • Processing Time: Once we receive and inspect your return, we will process your refund within 7-10 business days.
  • Refund Method: Refunds will be issued to the original payment method used for the purchase.
  • Shipping Costs: Original shipping costs are non-refundable.
Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately at [contact@luvthyart.com] with photos of the damage or defect. We will arrange for a replacement or a full refund, including shipping costs.
Contact Us
If you have any questions or concerns about our shipping and return policy, please contact us at:
Luv Thy Art
contact@luvthyart.com
Thank you for choosing Luv Thy Art. We appreciate your business and are committed to providing you with high-quality artworks and exceptional customer service.