Welcome to Luv Thy Art’s FAQ page! Below are answers to some of the most common questions we receive. If your question is not listed here, feel free to reach out to us at contact@luvthyart.com.
1. What type of artworks do you sell?
We specialize in original artworks, limited edition prints, and licensed reproductions by famous artists from around the world. Each product description will specify whether the artwork is an original, limited edition, or reproduction.
2. Are all the artworks authentic?
Yes, we guarantee that all our artworks are authentic. For originals and limited editions, we provide certificates of authenticity when applicable. We work directly with artists or their authorized representatives to ensure all pieces are genuine.
3. How do I place an order?
Simply browse through our collection, select the artwork you wish to purchase, and click “Add to Cart.” Once you’re ready, proceed to checkout where you can enter your details and payment information to complete the purchase.
4. Do you ship internationally?
Yes, we offer worldwide shipping. Shipping costs and estimated delivery times will be calculated at checkout based on your location.
5. How much does shipping cost?
Shipping costs vary depending on the destination, size, and weight of the artwork. The exact shipping cost will be displayed during the checkout process before you confirm your order.
6. How long does delivery take?
Delivery times depend on your location and the shipping method selected. For domestic orders, delivery typically takes 5-10 business days. International orders may take longer due to customs processing, with estimated delivery times ranging from 7-20 business days.
7. Will I need to pay customs duties or taxes?
For international orders, customs duties or taxes may be applied by your country’s customs office. These charges are not included in the artwork price or shipping cost, and you will be responsible for paying any additional fees upon receiving the package.
8. Can I return an artwork?
Due to the unique nature of our products, all sales are final. We do not accept returns unless the artwork arrives damaged. If you receive a damaged piece, please contact us within 7 days of receiving the artwork for assistance.
9. What should I do if my artwork arrives damaged?
In the unlikely event that your artwork is damaged during shipping, please contact us within 7 days at support@luvthyart.com with photos of the damage. We will arrange a replacement or provide a refund depending on the situation.
10. What payment methods do you accept?
We accept all major credit cards (Visa, MasterCard, American Express), PayPal, and other payment options displayed at checkout. All transactions are secure and encrypted to protect your information.
11. Can I track my order?
Yes, once your order has been shipped, you will receive a tracking number via email so you can monitor the progress of your delivery.
12. How can I contact you?
You can contact us anytime via email at contact@luvthyart.com. We’re happy to assist you with any questions or concerns.